Just on my way back from a weekend in Paris, and as someone passionate about customer experience and design, I couldn't help but take note of the evolving experience at CDG.
From the moment you step into the airport, itโs clear that Groupe ADP has taken a thoughtful, design-led approach with their EXTIME concept. The departure lounge is a stunning blend of efficiency and elegance, seamlessly incorporating subtle French influences that elevate the travel experience. Digital integration plays a key role, making navigation and processes effortless, while ensuring a premium, hospitality-driven environment. These renovations took place in 2023 and seem to be standing the test of time.
One standout for me was the Star Alliance lounge, where an exceptional F&B offering caters to a broad spectrum of traveler preferences. Whether you're looking for a quick bite or a more refined dining experience, the options are curated to impress. And the outdoor courtyard? A breath of fresh airโliterally! Itโs a rare and welcome touch that adds to the sense of calm and refinement.
๐๐๐ ๐ถ๐ ๐ฝ๐ฟ๐ผ๐๐ถ๐ป๐ด ๐๐ต๐ฎ๐ ๐ฎ๐ป ๐ฎ๐ถ๐ฟ๐ฝ๐ผ๐ฟ๐ ๐ฒ๐
๐ฝ๐ฒ๐ฟ๐ถ๐ฒ๐ป๐ฐ๐ฒ ๐ฐ๐ฎ๐ป ๐ฏ๐ฒ ๐บ๐ผ๐ฟ๐ฒ ๐๐ต๐ฎ๐ป ๐ท๐๐๐ ๐ฎ ๐๐ฟ๐ฎ๐ป๐๐ถ๐๐ถ๐ผ๐ป ๐ฝ๐ผ๐ถ๐ป๐โit can be an extension of the journey itself. When efficiency, design, and hospitality come together seamlessly, the result is something truly special.
At Meridian Thinking, we believe that great customer experiences are built at the intersection of ๐ฑ๐ฒ๐๐ถ๐ด๐ป, ๐ถ๐ป๐ป๐ผ๐๐ฎ๐๐ถ๐ผ๐ป, ๐ฎ๐ป๐ฑ ๐ต๐ผ๐๐ฝ๐ถ๐๐ฎ๐น๐ถ๐๐. CDGโs transformation is a perfect example of how these elements can come together to create a seamless, memorable journey.
Curious to hearโwhat are the airport experiences that have stood out to you recently?
๐ธ Image credit: Groupe ADP